We have been in the access control business for the past 30 years, operating both a successful physical business as well as an internet business. With an extensive electronics background and a degree in electronic engineering, you can be assured that we know the products we sell and are astute in a myriad of applications.
We feel that the only way to run a business is with honesty and integrity, something we would never compromise. We strive for complete satisfaction in every transaction, with every customer, whether the purchase is small or large. Our prices are fair and competitive. Our shipping is fast and accurate, as you will see by our feedback. With the continuing increase of both new and returning customers we know we are on the right track.
Outstanding Technical Support:
We do understand that you have many choices and many sellers offer the same or similar products. What sets us apart from the rest is that we offer outstanding technical support via email. We understand your time is valuable and we want to help assure you get the right product for your application the first time. We are always happy to answer your questions and assist in determining the right product for you. If you are having difficulty locating a particular item that you do not see listed in our eCrater store, please contact us and we will be happy to check on its availability for you. We do carry many items that may not have yet been listed.
We stand behind all of our products and guarantee them to be authentic. All of our items are purchased directly from the manufacturer or their authorized distributors and come with the full manufacturer’s warranty unless otherwise stated in the listing.
7 Day Money Back Guarantee:
We guarantee your satisfaction on all access control items purchased from us within 7-days of receipt. If after receiving and inspecting your purchase you are not totally satisfied, simply contact us via email at firstname.lastname@example.org to request a RMA number and include your invoice number and reason for return. Once you have the RMA number you can then return the merchandise to us for an exchange, or full refund of your purchase price less shipping and handling. Please visit our TERMS page for complete instructions on how to request a RMA number if you wish to return merchandise.
We ship orders (within the USA) every business day except Sunday and holidays. Once payment is received and cleared, items usually ship within one business day. Should you experience any problems in receiving your order please feel free to contact us.
International customers please note: Import duties, taxes and charges specific to your country are not included in the item price or shipping charges. These are fees imposed by your country of origin and not by the seller. These charges if any are the responsibility of the buyer. Please contact your local Customs office to inquire what these additional charges, if any, will be.